Measure, Monitor, Manage Employee Engagement
Employee Feedback Mechanisms
for your
Coronavirus / COVID-19 Response
Organisations around the world are facing an unprecedented challenge presented by the coronavirus / COVID-19 outbreak.  Working arrangements have been severely disrupted with millions of workers now operating remotely and many now moving to a return-to-work phase.
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We are in uncharted territory, so establishing a feedback mechanism around your response is critical.

We are implementing the following mechanisms for our clients – one or more of these may be appropriate to you.
  1. Incorporate a COVID-19 response feedback section into your existing Employee Pulse Survey.  At the very least establish a baseline metric for employee satisfaction with the measures being taken, and capture open-ended suggestions for any further steps or resources that are required to facilitate work in the new context.  Automate alerts to team leads and / or department heads giving them real-time feedback on the progress of the response and suggestions specific to their area.  This is critical to enabling an agile response.
  2. If you do not have an existing Pulse Survey, you can deploy a short, topic-specific employee survey covering the points above and more if appropriate.  Keep this short and tightly focused – maximum four minutes completion time.  As with option 1, automate alerts to team leads and / or department heads giving them real-time feedback on the progress of the response and suggestions specific to their area.
  3. Create a continuous feedback area on your organisation’s intranet where employees can leave feedback and suggestions at any time
Please get in touch if you would like any further detail or assistance with any of this.  We have ready-to-go feedback solutions to help you navigate this new territory.